In September 2007 UCISA put out a call for case studies showing examples of good practice in communicating with users in IT/Information and Converged Services.
The successful case studies were:

• A Blended Communication Approach (University of Wolverhampton)
• Hi Applicant Community website (Edge Hill University)
• IT Communications (University of the West of England)
• Staff IT and Library Newsletter (North East Wales Institute of Higher Education)
• The UK Web Focus blog and related dissemination channels (UKOLN)
• The Teaching and Learning Network (UCL)

The following case studies were also highly commended.

• Speed Updating (University of Exeter)
• Improving Communication with Central and Distributed IT Support Staff using Facebook (Oxford University)
• Communicating with ResNet Users (Lancaster University)

New Casestudies

Do you have examples of good practice you could share? If so, please add your case-study to the list below and create a new page for it.

• Brighton University social networking site
• The University of Sheffield CiCS brochure -myCiCSnews
• The University of Sheffield CiCS - Service Status page