What are your main communication issues?

• Identifying your target audience, and then the best way to communicate with them.
• White noise – people ignore messages. How do we get them to read our messages? How do we ensure we are sending out the right amount of information?
• Getting feedback on communications. Communication needs to be a dialogue
• Blogs / social networking - which blog, where should it be hosted, finding time to write / read them
• Communication with students:
  they see email as 'old-hat' - should we be using other methods eg texting
• Translating issues - communicating between 'techies' and non-technical people
• Emergency updates - how often should you send out information about the problem / resolution?
• Communicating with senior managers to communicate the value of IT services/resources
• Cyber bullying
• Whose views – personal vs organisational
• Should we be using printed and / or electronic media
• Marketing your service - difficult because people only come to IT services with problems
• Communication skills should be recognised as professional skills within universities
• Issues over who has control / power / policy making
• Tension between 'techies' who may not want to advertise a new service too much and desire of communications people to sell their services