I'd like to pick up on the point "Communication with students:
they see email as 'old-hat' - should we be using other methods eg texting" with a note of caution. The student body is very diverse and whilst I agree that the traditional 18-21 age range is moving away from email and I think it is still an important medium for other types of students.

Has anyone got experiences to share about trying to communication with different customer groupings such as international students, mature students, part-time students in employment, students from non-traditional educational backgrounds etc. ?

Paul

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